HELP DESK
Our help desk is here to help with any problem, at any time. Think of it as your easy button for quick solutions, so you can get back to business.
Contact Our Help Desk
Do you have an IT issue that needs to be resolved? As a current PCS customer, simply fill out the contact form below to reach our help desk. A technician will reach out to you shortly.
SUBMIT A TICKET
Please provide all the information requested below so we can serve you as quickly as possible.
FREQUENTLY ASKED QUESTIONS
Find answers to frequently asked questions about our IT help desk and response times.
The more detailed your request, the better. Include what’s happening, any error messages, affected systems and users and when the issue started.
From login problems and software errors to network issues, printer problems or equipment setup. If it’s tech-related, we can help.
You can fill out the form on this page, email our support team or call us directly. We’ll respond as quickly as possible.
For urgent problems, a phone call ensures the fastest response. Please call (850) 702-3840. If you or a staff member clicked on a potentially harmful link, turn off the computer immediately and call us.
Yes, our help desk services are for active PCS clients. If you’re interested in becoming a client, contact us.
This will be discussed in your contact. We work normal business hours and your tickets will be addressed during that time. If you need after-hours support, please contact Brian Rode.
You’ll receive confirmation and one of our technicians will follow up promptly to resolve the issue or request more information if needed.
We pride ourselves on fast, friendly support. You can expect to receive a response within an hour for most tickets, during normal business hours.
Yes. Once your ticket is submitted, you’ll get updates via email so you can follow along as we work on the issue.
EXPLORE MORE SERVICES
Ready for your business to run smarter, faster and more securely? Schedule a consultation with Premiere Computer Solutions today.