FREQUENTLY ASKED QUESTIONS

Find answers to frequently asked questions about Premiere Computer Solutions and tips for deciding when it’s time to hire an IT company.

About PCS

How long has Premiere Computer Solutions been in business?

Premiere Computer Solutions (PCS) has been serving the Tallahassee area since 2006.

What type of businesses do you work with?

We specialize in IT solutions for small-to-mid-sized businesses across a range of industries, including healthcare, legal, professional services, nonprofits and more.

What is your service area?

We are proud to be locally owned and operated in Tallahassee, Florida, but serve customers within a two-hour radius. We are also able to assist customers who have offices in other locations with our remote software.

What sets PCS apart from other IT companies?

We combine fast, friendly support with proactive strategies, honest guidance and in-depth knowledge without surprise fees or generic solutions.

PCS IT SERVICES

What services do you offer?

We offer managed IT services, help desk support, network management, cybersecurity, backup and disaster recovery, cloud solutions, compliance support (HIPAA, PCI) and more.

Do you offer one-time services or just ongoing support?

While most of our clients prefer ongoing managed services, we also offer project-based work and consulting as needed.

Can you help our business with HIPAA or other compliance requirements?

We have experience helping healthcare and other regulated industries stay compliant and secure.

Do you offer cybersecurity services?

Yes. We provide advanced cybersecurity solutions including threat detection, employee training, firewall management and data protection.

How do you help prevent downtime?

Our proactive maintenance approach means we monitor your systems, identify issues before they become problems and keep everything running smoothly behind the scenes.

What does the onboarding process look like?

Our onboarding process starts with listening. We meet with your team to understand your workflows, challenges and goals. Then we audit your current IT environment (networks, devices, software and security) to develop a customized plan tailored to your needs.

How do you evaluate our current IT setup?

We perform a full system audit, checking everything from hardware and software to network configuration and cybersecurity. We’ll identify risks, inefficiencies and opportunities for improvement.

Do you talk with our staff or just IT contacts during onboarding?

We talk with business owners, internal IT staff (if applicable) and end users. Understanding how your team uses technology daily helps us create better solutions and more responsive support.

How long does onboarding typically take?

It depends on your size and complexity, but we prioritize smooth transitions. Most small to mid-sized businesses can be fully onboard in a few weeks with little to no disruption.

Will you replace our current systems or work with what we have?

We don’t believe in fixing what isn’t broken. We will evaluate what’s working well, where improvements are needed and provide honest recommendations. In most cases we can enhance your current systems rather than replace them entirely.

How does PCS ensure a smooth transition from our current IT provider?

We coordinate closely with you (and your current provider, if applicable) to ensure data access, system continuity and documentation are handled securely and professionally. No finger-pointing, just forward momentum.

Do you have a minimum requirement for the size of the company you’ll work with?

We specialize in supporting small to mid-sized businesses—typically those with up to 100 employees—but we don’t have a strict minimum. Whether you’re a growing startup or a 10-person team, we’re here to help make IT work for you.

Will I be locked into a long contract?

PCS offers flexible service agreements tailored to your business needs. We believe in earning your trust every month.

How does onboarding work?

We start with a consultation, provide clear pricing and a customized plan, then handle the transition with minimal downtime.

Can PCS work with my internal IT team?

Yes. We often complement in-house teams by handling routine maintenance, compliance or cybersecurity while your team focuses on core tasks.

NEED THIS HELP NOW?

How quickly can I get support when something goes wrong?

Our clients enjoy fast response times and clear communication. IT Support is just a call or ticket away.

Is support available after hours?

Yes, for our managed IT service clients we offer flexible support options for critical issues outside of standard business hours.

What’s the best way to contact PCS for support?

Submit a support ticket or call our Help Desk directly. Existing clients receive priority response.

Reasons to Hire an IT Company

Why should my business invest in IT services?

Deciding to hire an IT company protects your business from security threats, reduces downtime and gives your team the tools to be productive and competitive.

Is my business too small to need an IT company?

Even small businesses are targets for cyberattacks or vulnerable to costly downtime. We offer scalable solutions to fit your size and needs.

How do you keep my business secure?

Premiere Computer Solutions uses layered security strategies including endpoint protection, firewall management, encrypted backups and cybersecurity training.

How can I know if my current IT setup is working?

Your current IT setup may not be working for you if your computers are slow, your phone system is blah blah, or you are running out of space on your serve. Premiere Computer Solutions can provide a clear assessment of your entire IT setup with written recommendations. No pressure, just honest feedback.

Questions to Ask Before You Hire an IT Company

What should I look for when choosing an IT company?

Look for staff experience, reasonable response times, clear communication, transparent pricing and a proactive, rather than reactive approach. Always ask for references and real examples of success with a business like yours.

What are red flags when hiring an IT company?

Beware of companies that won’t give you access to your accounts, aren’t clear about pricing, don’t provide documentation or avoid clear explanations. Also watch out for poor communication, slow response times or high-pressure sales tactics.

Should I be concerned if an IT company won’t give me admin access to my own systems?

Yes. You should always retain full ownership and access to your systems, accounts and data. Any company that withholds access creates unnecessary risk. This applies to access to your website as well.

Is it risky to hire a freelancer person for IT services?

It can be. While some freelancers are very skilled, they may not have the capacity to provide consistent support or handle emergencies. If they go on vacation or are unavailable, your business could be left stranded.

What questions should I ask about data security and compliance?

Before you hire an IT company, ask how the company protects your data, what compliance standards they follow (such as HIPAA or PCI), and what their policy is for addressing issues that arise from regular audits or security reviews. They should offer clear policies and proactive recommendations, not just react to IT issues after they become problems.

How can I tell if an IT company is being reactive instead of proactive?

If the majority of their support comes after things break, instead of preventing issues before they happen, they may be too reactive. A strong IT partner provides monitoring, routine maintenance and strategic advice not just damage control, to prevent issues before they happen.

What happens if I want to stop working with my current IT provider?

Make sure they have a clear offboarding process that ensures you retain all your data, documentation and access to credentials. You don’t want to be held hostage by a vendor when it’s time to move on. You have the right to receive all your documentation and credentials in writing in a timely manner.

How often should I hear from my IT company?

You should have regular communication, status updates and strategic reviews. A partner that only contacts you when something is broken isn’t helping you grow or plan for your company’s future.

How can I objectively compare pricing between IT companies fairly?

Ask for itemized pricing, with what’s included in support packages, response time guarantees and any additional costs. The cheapest option isn’t always the best for your business. Look for value, not just price when you hiring an IT company.